Welcome to “Sam-Ticket.com.” Please read the following Terms and Conditions carefully before using the website or purchasing any tickets. Your use of this site signifies your full agreement with these Terms and Conditions. If you do not agree, please do not use the website.

. Ticket Purchase and Payment

Purchase Process: By purchasing a ticket, you agree to pay the stated price in addition to any service fees or additional taxes.

Payment Methods: The website accepts payment via credit cards, Mada cards, and installment payment services such as Tabby and Tamara.

Booking Confirmation: A booking is not considered complete until payment is confirmed and the user receives the e-ticket via email or through their account on the website.

Ticket Price: The price displayed is the final price and does not include any additional costs that may be imposed by the payment provider.

. Refund and Cancellation Policy

General Policy: In general, tickets purchased are non-cancellable, non-refundable, and non-exchangeable.

Event Cancellation: In the event that the organizer cancels the event, the user is entitled to a full refund of the ticket value. The user will be notified of the cancellation and the process for a refund.

Event Postponement: If an event is postponed, the ticket will be valid for the new date unless a different policy is announced by the organizer.

. Ticket Usage

Responsibility: The ticket holder is responsible for verifying the date, time, and location of the event, as well as any additional conditions set by the organizer, such as age restrictions or dress code.

Prohibition of Resale: The resale of tickets or their use for commercial purposes is strictly prohibited unless prior written permission is obtained from the website or the organizer.

Admission: The organizer or security team reserves the right to refuse entry to any person who does not comply with the admission conditions or who holds an invalid ticket, without the right to any compensation.

Inspection: Ticket holders may be subject to security screening upon entry, and any dangerous or prohibited items will be confiscated.

. Intellectual Property Rights

All content on the website, including texts, logos, images, and videos, is the property of “Sam-Ticket” or the organizing entities and is protected by copyright and trademark laws. It may not be copied or used without prior permission.

. User Responsibilities

Personal Information: The user is obligated to provide correct and accurate information upon registration or purchase.

Illegal Activity: The use of the website for any illegal or harmful activity is prohibited.

Indemnification: The user agrees to indemnify the website for any losses or damages resulting from their illegal use of the website or their violation of these Terms and Conditions.

. Privacy Policy

We attach great importance to protecting your personal data. This policy explains how we collect, use, and protect the information you provide when using the website.

Information Collection: We collect personal information such as your name, email, phone number, and payment details when you register or purchase tickets. This information is necessary to complete the purchase and provide the service.

Information Use: The information we collect is used for several purposes, including:

Processing and confirming your purchase orders.

Communicating with you regarding your purchases or any changes to events.

Improving your experience on the website and personalizing content.

Information Protection: We take all necessary security measures to protect your personal data from unauthorized access, disclosure, or modification. Payment information is stored in an encrypted and secure manner.

Information Sharing: We do not sell, rent, or share your personal data with any third party, except as necessary to complete the purchase (such as sharing payment information with the service provider) or when requested by competent government authorities.

Cookies: The website uses cookies to enhance the user experience and provide personalized content. You can disable this feature in your browser settings, but it may affect some website functions.

Your Consent: Your use of the website signifies your consent to the collection, use, and storage of your personal data in accordance with this policy.